The Right People Company

Problems

• With the growth of the company, control over the quality of processing requests was lost, some of the requests were lost.
• Huge labor costs for sales analysis.
• Unacceptable deadlines for processing large applications from chain stores.

Implemented solution on the AMBER platform

Implementation and configuration of AMBER for the specifics of the organization.
Setting up the “Projects” section with all the necessary information and a built
-in business process reflecting the stages of projects.

1. We have implemented AMBER in 5 regional branches.
2. We automated the process of processing requests from the request to the sale. All requests coming from the website, landing pages, and phone are automatically registered in AMBER and assigned to managers.
3. We have set up reports on requests and sales in various sections: by region, department, manager, overdue tasks.
4. We integrated AMBER with the current financial accounting system and the contact center.

Results

• In 3 months, the conversion from appeals to sales increased by an average of 20%
• The processing time for large applications has been reduced by 2 times
• Sales volume in the regions where AMBER was introduced increased by 30%.
• Any reports required by management are compiled in a few minutes.