AMBER Knowledge Base

It is intended for Operational and accounting departments, legal departments, support services, a network of franchisees and partners, contact centers, self-service portals.

Tasks

• Simplify the company’s training processes for new employees;
• Speed up the search for the necessary information in a matter of seconds;
• Convenient and comfortable content management;
• Informing users about any changes in the database;
• To update the processes of updating documents;
• Analytical reporting for monitoring work with the knowledge base;
• Integration with the used OT systems for data exchange.

Functional features

• Flexible role-based access to content. Access rights to content, articles, and reports are distributed according to the role/position of each employee, partner, or client.
• Customized templates for content. As part of the implementation, templates for articles are being developed for the tasks and requirements of the Customer. Templates make it easier for employees and users to work with content.
• Intuitive interface for quick learning and use. The simple and intuitive interface allows users to quickly get used to the system.
• Fast and accurate search. The system has everything you need: filters, tags, pinning content to search phrases. With their help, you can easily find the information you need.
• Document version control. The processes of updating information. This functionality makes it possible to manage the version of the file of interest and control the changes made.
• Data protection. Thanks to the unified data storage in the internal database and the setting of rights and roles in accordance with the company’s information security policy, information security is improved. Working in a virtual space protects against problems related to the loss of memory cards, theft of laptops, computers.

Effects after implementation

• Employee training time is reduced.
  The knowledge base contains training materials that new employees will master on their own. Thanks to this, you do not need to take people away from work by conducting regular trainings.
• Improves productivity.
  Thanks to the knowledge base, the speed of employees’ work is increasing. AMBER can store answers to typical questions that employees often have, and there is no need to regularly distract mentors.
• Quick solution of customer problems.
  Customers do not need to wait for a response from technical support specialists. The knowledge base works 24/7. Answers to all questions can be found quickly on your own.
• Reducing the burden on technical support.
  The knowledge base offloads employees who can pay more attention to atypical customer problems.
• Helps to organize a remote team.
  It can be difficult for remote employees to get the necessary answers promptly, the knowledge base allows them not to wait for the next call with colleagues, but to independently and promptly get answers to all their questions.