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Home / Cases / Financial University under the Government of the Russian Federation

Financial University under the Government of the Russian Federation

Project: automation of sales of courses and sub-courses for the university

Tasks

Provide automated reception, segmentation and distribution of incoming requests from all channels to internal services;
Monitor the processing of incoming requests and the formation of groups;
Identify popular/unpopular courses, analyze the effectiveness of marketing tools;
To formulate a strategy for the development of automation of the university in order to increase its competitiveness and optimize internal resources.

Implemented solution on the AMBER platform

Applications from potential applicants from the website, landing pages, contact center, mail, online Admission service., Google forms get into AMBER CRM;
Depending on the category of the request, a business process is launched to refine it and tasks are created for responsible performers;
Analytical reports have been set up to assess the popularity of courses, directions, the formation of groups, and the effectiveness of marketing channels;
Documentation has been developed, on the basis of which the solution will be developed and scaled to regional branches.

Ready solutions on the AMBER platform

AMBER CRM Automation of sales and marketing with Amber CRM Details AMBER Staff Automation of line staff recruitment and hiring with AMBER Staff Details AMBER Retail Staff An industry-specific solution for operational interaction with companies that supply line staff to outstaffing Details AMBER Public Service Center Public Service Center Details AMBER HRMS Automation of personnel search and recruitment with AMBER HRMS Details AMBER Service Desk Automation of service services with AMBER Service Desk Details AMBER Bonus management Managing agent commissions Details AMBER Knowledge Base Knowledge Management in a company with AMBER Knowledge Base Details AMBER TMS AMBER TMS Transportation Management System Details AMBER DocFlow Company Document Management with AMBER DocFlow Details