AMBER Public Service Center

It is intended for government agencies, local governments, subordinate organizations and courts.

In accordance with Federal Law No. 270-FZ of July 14, 2022. Government agencies should create and maintain official pages on social networks, a list of which is approved by the Government of the Russian Federation, to post information about their work. The government has issued an explanation stating that the variants of the social networks used are VKontakte or Odnoklassniki.

Tasks

• Promptly collect requests from multiple channels;
• To work out incoming appeals in a timely manner in order to avoid complaints from the population to higher authorities;
• Identify duplicate requests so as not to do the same job 2 times;
• Distribute the processing of requests by performers, taking into account their competencies, employment and other parameters;
• Manage the distribution scenarios of requests.

Functional features

• Instant publication. Due to the built-in integration with a variety of channels, you can publish information updates with a single click and keep the content up to date;
• Smart distribution. Monitor the receipt of applications, search for duplicates, automatically understand the topic and assign it to those responsible;
• Time control. Monitor compliance with internal execution regulations;
• Monitoring the processing of requests. Due to the built-in integration with multiple sources, take control and combine all incoming applications in one place so as not to miss a single one;
• Load monitoring. Get information about the workload of employees/departments to make decisions about necessary personnel changes;
• Analytics. To look for “bottlenecks” in processes.

Effects after implementation

• One-click publishing of information on a variety of channels:
  • Official websites;
  • Social networks (VKontakte, Odnoklassniki);
  • Channels in messengers;
  • Newsletters.
• Exclusion of application losses. All incoming requests from all channels are securely stored in the system.
• Full control over the deadlines and time of employees, compliance with internal regulations, load control.
• Omnichannel reception of requests:
  • Official websites;
  • Paper correspondence;
  • EDO;
  • Social networks (VK, Odnoklassniki);
  • Email;
  • GIS;
  • Messengers;
  • Telephony.
• Comfortable work of employees: The intuitive interface of the program is customized to individual preferences.