{"id":677,"date":"2025-04-24T14:15:29","date_gmt":"2025-04-24T11:15:29","guid":{"rendered":"https:\/\/amber-soft.ru\/?p=677"},"modified":"2025-10-13T14:59:16","modified_gmt":"2025-10-13T11:59:16","slug":"rshb-strahovanie-zhizni-2","status":"publish","type":"post","link":"https:\/\/amber-soft.ru\/en\/cases\/rshb-strahovanie-zhizni-2\/","title":{"rendered":"RSHB \u2013 Life Insurance"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Tasks<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The implementation of the 360 client profile is due to the creation of a repository of information about the client in a single system.<\/li>\n\n\n\n<li>Combining all communications with clients in one system: telephone communications of full-time employees and outsourcing CC; communication in messengers; electronic and classical mail; internal portals and EDO.<\/li>\n\n\n\n<li>Setting up unified and transparent customer processes for end-to-end analytics and budget planning.<\/li>\n\n\n\n<li>Creation of a single internal database of clients: applications, documents and activities with them.<\/li>\n\n\n\n<li>Simplification of the procedure for processing customer calls and obtaining data on their applications and contracts.<\/li>\n\n\n\n<li>Automation of interaction with external resources used.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Implemented solution on the AMBER platform<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>A client card has been set up that combines information about the client through integration with internal and external systems from: 1C accounting system for clients, contracts, risks, losses, payment schedules and other objects; an internal portal; an electronic archive based on DocsVision.<\/li>\n\n\n\n<li>Analytical reports and dashboards for processing applications, loading operators, incoming calls, processing outgoing projects and others have been implemented.<\/li>\n\n\n\n<li>The processes of interaction with the client are unified by combining the following channels of interaction in a single window:\n<ul class=\"wp-block-list\">\n<li>Internal PBX based on CISCO technologies;<\/li>\n\n\n\n<li>The PBX of the outsourcing CC;<\/li>\n\n\n\n<li>Microsoft Exchange-based mail server;<\/li>\n\n\n\n<li>Messengers: Telegram, Viber, WhatsApp;<\/li>\n\n\n\n<li>Social network: Vkontakte;<\/li>\n\n\n\n<li>Stream Telecom SMS Gateway.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Business processes are configured:\n<ul class=\"wp-block-list\">\n<li>Processing requests from clients and government agencies;<\/li>\n\n\n\n<li>Automatic distribution of incoming requests between responsible departments and employees;<\/li>\n\n\n\n<li>SLA compliance controls have been established;<\/li>\n\n\n\n<li>Control and prolongation of contracts;<\/li>\n\n\n\n<li>The formation of marketing newsletters and calls.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>A deduplication mechanism has been set up for clients imported into CRM as a result of data synchronization with external systems, for example, 1C.<\/li>\n\n\n\n<li>A role model of rights and authorities has been set up, user training has been conducted, and role instructions have been developed.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Result<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The complexity has been reduced and the speed of processing customer requests has been increased by accessing data from a single system.<\/li>\n\n\n\n<li>SLA indicators for processing requests have been improved by automatically generating and assigning customer requests, as well as monitoring their execution.<\/li>\n\n\n\n<li>Improved transparency of the work of employees due to the presence of built-in analytics.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Products of investment and cumulative life insurance, as well as insurance policies against critical illnesses, accidents and diseases.<\/p>\n","protected":false},"author":1,"featured_media":1797,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[30],"tags":[],"class_list":["post-677","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cases"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>RSHB \u2013 Life Insurance<\/title>\n<meta name=\"description\" content=\"\u0417\u0430\u0434\u0430\u0447\u0438: \u0420\u0435\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u044f \u043f\u0440\u043e\u0444\u0438\u043b\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u0430 360 \u2013 \u0437\u0430 \u0441\u0447\u0435\u0442 \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u044f \u0445\u0440\u0430\u043d\u0438\u043b\u0438\u0449\u0430 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