Support
THERE ARE THREE TYPES OF TECHNICAL SUPPORT AVAILABLE FOR OUR CUSTOMERS:
Standard:
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Free for AMBER users. Response time up to 24 hours.
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Messages to be sent from a user’s account. Contract number needed to send a message.
Basic:
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Response time up to 4 hours for written messages.
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Telephone hotline 24/7.
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Free remote installation of new versions and releases launched within one year.
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Purchased for 1 year.
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Cost: 15% of the licence price.
VIP:
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Response time up to 1 hour for written messages.
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Telephone hotline 24/7.
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Free remote installation of new versions and releases launched within one year.
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Purchased for 1 year.
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Cost: 20% of the licence price.