Support

THERE ARE THREE TYPES OF TECHNICAL SUPPORT AVAILABLE FOR OUR CUSTOMERS:

Standard:

• Free for AMBER users. Response time up to 24 hours.

• Messages to be sent from a user’s account. Contract number needed to send a message.

Basic:

• Response time up to 4 hours for written messages.

• Telephone hotline 24/7.

• Free remote installation of new versions and releases launched within one year. 

• Purchased for 1 year.

• Cost: 15% of the licence price.

VIP:

• Response time up to 1 hour for written messages.

• Telephone hotline 24/7.

• Free remote installation of new versions and releases launched within one year. 

• Purchased for 1 year.

• Cost: 20% of the licence price.