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Support

THERE ARE THREE TYPES OF TECHNICAL SUPPORT AVAILABLE FOR OUR CUSTOMERS:

Standard:

  • Free for AMBER users. Response time up to 24 hours.

  • Messages to be sent from a user’s account. Contract number needed to send a message.

Basic:

  • Response time up to 4 hours for written messages.

  • Telephone hotline 24/7.

  • Free remote installation of new versions and releases launched within one year. 

  • Purchased for 1 year.

  • Cost: 15% of the licence price.

VIP:

  • Response time up to 1 hour for written messages.

  • Telephone hotline 24/7.

  • Free remote installation of new versions and releases launched within one year. 

  • Purchased for 1 year.

  • Cost: 20% of the licence price.